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Coronavirus: Help/information for families

This page contains information and guidance which families may find useful.

Calm Zone - Childline

Surviving lockdown - Looking after your mental health and well-being (from TCA's PSHE leader)

Parent/carer support line - Cambridgeshire Child and Family Centre

Centre 33 - Here to help you

Mental health resources for young people - Cambridgeshire Emotional Health and Wellbeing Service 

Mental health resources for parents - Cambridgeshire Emotional Health and Wellbeing Service 

Newsletter from NSPCC Peterborough

Young people's support pack - Essential Skills For Life Team

Guide to helping families cope with the coronavirus disease (from The National Child Traumatic Stress Network)

BPS guidance -

BACP guidance around managing anxiety -

Liverpool CAMHS resource -

National Autistic Society – guidance and helpline for parents’, young people and staff:

Mencap - Easy Read guide to Coronavirus:

Place2Be – Guide to helping parents answer questions from their children and to support family wellbeing:

Young Minds - Talking to your child about Coronavirus and 10 tips from their Parents Helpline to support family wellbeing:

Carers UK - Guidance for carers:

Covibook – an interactive resource designed to support and reassure children aged 7 and under, designed to help children explain and draw the emotions that they might be experiencing during the pandemic:

Amaze - information pack for parents

Advice for parents from the Royal College of Paediatricians on when to seek medical help for your child

  • Internet matters - for support for parents and carers to keep their children safe online
  • London Grid for Learning - for support for parents and carers to keep their children safe online
  • Net-aware - for support for parents and careers from the NSPCC
  • Parent info - for support for parents and carers to keep their children safe online
  • Thinkuknow - for advice from the National Crime Agency to stay safe online
  • UK Safer Internet Centre - advice for parents and carers

StarLine is a parent helpline for home learning

Help for parents during school closures:

*** In an event of a safeguarding emergency you can phone the school’s safeguarding mobile number on 07860827366***

Support for families

Wisbech Food Bank:

The food bank will be able to help with food parcels.

Rosmini Centre

The Rosmini Centre supports young people and families. They may also be able to support with food.

Salvation Army

The Salvation Army also may be able to support with food.

Awdry House

This is where social care and family workers are based. They also may be able to support with food.

Oasis Community Centre

Oasis supports young people and families. They may support with food.




Women’s Aid work to ensure women are believed, know abuse is not their fault and that their experiences have been understood.

Think U Know is here to help a wide range of people between 5-14+, parents, carers, teachers and trainers.

National Society for the Prevention of Cruelty to Children

Childline: 0800 1111

Concerned about a child: 0808 800 5000

NSPCC is here to help prevent cruelty to children.

Child Exploitation and Online Safety

Alternatively ring Childline on 0800 1111.

If you are a victim of online abuse or you’re worried about somebody else, let us know securely.

Helpline: 0800 1111

Barnardo’s help, nurture and support families, provides a counsel and guide for families who may suffer with mental health and support vulnerable children facing a range of difficulties.

Get Safe Online is a resource providing practical advice on how to protect yourself, your computer, mobile devices and business against fraud.

Kooth is a provider of online mental health services for children, young people and adults. We are an online counselling and emotional well-being platform for children and young people, accessible through mobile, tablet, desktop and free at the point of use.

Helpline: 0333 4141809

Centre 33 is here to support young people in Cambridgeshire and Peterborough with a wide range of issues. These issues could be housing, sexual health, family problems, bullying, self-harm and many more.

Centre 33 understands that Young Carers may be living in families that are potentially more vulnerable during this period. Centre 33 are not an emergency service but we would like to continue to offer our support where we can. Please email us at or contact us via front line 0333 4141809 to request phone support in place of attending your regular young carers session during this time.

Service 33 - Letter to schools March 2020

Centre 33 - Here to help you


020 7186 9500 / 01223 356998


YMCA supports families across a wide range including support and advise, training and education, health and wellbeing, family work – family services and accommodation ranging from emergency accommodation to supported living.

UK Safer Internet Centre helps find e-safety tips, advice and resources to help children and young people stay safe online.


Cyber Aware aims to drive behaviour change amongst small businesses and individuals, so that they adopt simple secure online behaviours to help protect themselves from cyber criminals, use strong passwords made up of three random words and always download the latest software updates as soon as they appear.

0800 1111

On the phone or online any time.

Childline is here to support you with any problems you may have. Call or chat online to our counsellors.


Support with feelings of depression, anxiety, self-harming, suicidal thoughts, stress

Young Minds

Crisis Messenger

Text YM to 85258


Victim of theft, robbery, attacks, abuse, violence, harassment, or stalking?

Call 0300 3031965


In a gang and want out? Know someone else who needs help getting out of gang related activity?

Call 24/7 on 07539183975


Supporting teenage mental health


08457 909090

Support for people in crisis



Helps you with...


Calm Harm
(part of STEM)

Can help you to resist or manage the urge to self-harm and can help to reduce anxiety.



Clear Fear 
(part of STEM)

Clear Fear is a free app to help children and young people manage the symptoms of anxiety.


Combined Minds 
(part of STEM)

Combined Minds is a free app to help families and friends provide mental health support.


What’s Up

Use the positive and negative habit tracker to maintain your good habits


Mind Shift

Mind Shift stresses the importance of changing how you think about anxiety. Think of this app as the cheerleader in your pocket, encouraging you to take charge of your life, ride out intense emotions, and face challenging situations.



The Happify app is your fast-track to a good mood. Try various engaging games, activity suggestions, gratitude prompts and more to train your brain as if it were a muscle, to overcome negative thoughts.


Public Health England's advice on COVID19 for places of education